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· Tax season

How a small tax firm captures, stores and uses an IP PIN before efile

How small tax firms ask clients for an IRS Identity Protection PIN, where to record it, and what to do when e-file rejects for a missing or wrong IP PIN. General information, not legal advice.

By Fabren EditorialPublished October 29, 2026
11 min read

Audience

Owners and admin leads at small CPA, EA and tax firms

Core takeaway

Ask every electronic filing client about taxpayer, spouse and dependent IP PINs, collect them in the portal, enter them before transmit, and have a person recheck after any IP PIN reject. Informational, not legal advice.

An Identity Protection PIN (IP PIN) is a six digit number the IRS assigns so someone else cannot file a tax return using that Social Security number or ITIN. IRS pages explain how a taxpayer gets one. This page is the firm operator checklist: ask every electronic filing client whether they, a spouse, or a dependent has an IP PIN, collect it through the portal, store it next to the organizer answers, enter it where your software asks before you transmit, and have a person recheck after any reject that mentions an IP PIN.

The signature authorization that still has to sit in the same folder is the Form 8879 efile authorization workflow. How you ask for missing documents is how to get clients to send tax documents. Where that file should live instead of email is the secure client portal.

02

Ask every electronic filing client

Anyone who has an SSN or ITIN and is able to verify identity is eligible to enroll in the IP PIN program. Parents and legal guardians can also request an IP PIN for dependents. Some taxpayers are enrolled by the IRS after tax related identity theft. Eligibility is not the same as a firm rule that every client must have one. Ask. Do not assume. (Get an identity protection PIN)

Each taxpayer who has an IP PIN must enter it on the tax return. On a joint return, if one or both spouses have an IP PIN, each person who has one must enter it. For electronic filing, if you claim a dependent who has an IP PIN, you must enter that dependent's IP PIN on the Form 1040 series return. The FAQ also says to enter it on Form 2441 and Schedule Earned Income Credit when those forms are in the electronic file. A missing or incorrect IP PIN will reject an electronically filed return. (IP PIN FAQ)

  • Ask the primary taxpayer whether they have an IP PIN for this calendar year.
  • Ask the spouse on a joint return the same question.
  • Ask whether any dependent claimed on this return has an IP PIN.
  • Record yes, no, or unknown. Unknown is not ready to transmit.

The IP PIN is used on Forms 1040, 1040-NR, 1040-PR, 1040-SR, 1040-SS, and 1040-X. The FAQ says not to include it on Form 4868 or on a state return. An IP PIN is valid for one calendar year, and a new one is generated each year. Use the current calendar year IP PIN on any federal return you file this year, including prior year returns. (Get an identity protection PIN)

03

Collect it in the portal, not email

The IRS tells taxpayers to provide the IP PIN to a trusted tax professional when they are ready to sign and submit the return, and not to reveal it in response to phone calls, emails, or texts. Collect it the same way you collect other return facts: through the portal, next to the organizer answers. (Get an identity protection PIN)

Publication 4557 tells tax professionals to implement multi factor authentication for anyone accessing customer information, and to encrypt sensitive files and email that carry personally identifiable information, or to use a secure file transfer method instead of email. An IP PIN in an unencrypted inbox is not stored. (Publication 4557)

If your firm uses Drake Portals for the rest of the file, that product path is the Drake Tax e sign and document workflow. This page is the firm rule across software: the current year IP PIN sits in the same place as the organizer answers, with MFA on the login that can see it.

04

Enter it before transmit, then recheck rejects

Enter the six digit IP PIN when your tax software prompts for it. The Get an IP PIN page says your software or practitioner will tell you where. Correct IP PINs must be entered on electronic and paper returns. An incorrect or missing IP PIN will reject the electronically filed return. Do not transmit while any person on the return still has an unknown IP PIN status. (Get an identity protection PIN)

If the electronic filing rejects and the reject says an IP PIN is needed, at least one SSN or ITIN on the return has an IP PIN requirement. Check the reject text your software shows to see whether it belongs to the taxpayer, the spouse, or a dependent. Retrieve that IP PIN before you resubmit. If the IRS issued an IP PIN and the client lost it or did not receive the mailer, the client retrieves the current IP PIN through an IRS online account. Do not file Form 15227 to apply for a new IP PIN in that lost PIN case. The Get an IP PIN page says to use the lost or never received path instead. (IP PIN FAQ)

A person rechecks the software field after any reject that mentions an IP PIN. Tools can draft the chase. They do not prepare, file, or sign the return. Your CPA reviews and signs every return.

05

The IP PIN intake checklist and reject follow up table

One row per person on the return who might have an IP PIN. Duplicate a row if a dependent is added after the first ask.

ColumnWhat you log
PersonTaxpayer, spouse, or named dependent.
AskedDate you asked, and whether the answer was yes, no, or unknown.
IP PIN on fileCurrent calendar year six digit PIN, stored in the portal, or blank.
Entered in softwareYes only after a person confirmed the software field matches the portal.
Reject textThe reason your software showed, or blank if none.
Who rechecksNamed person after any IP PIN reject.
New PIN obtainedDate the client retrieved it, or not applicable.
RetransmittedDate you released the electronic filing again, or blank.
  • Every person on this electronic file has an ask on the board.
  • Yes answers have a current year IP PIN in the portal, not in email.
  • Software fields match the portal before the first transmit.
  • After an IP PIN reject, a person reads the reject text, names who owns the PIN, and does not resubmit until that PIN is in the software.

06

Download the IP PIN tracker

Download the IP PIN intake checklist and reject follow up table. The tax season operator can draft the chase when an IP PIN answer is still unknown. Your staff approve what goes out. Your CPA reviews and signs every return.

Next step

Want an unknown IP PIN chased before the reject hits?

The tax season operator drafts that named follow up. Your staff approve what goes out. Your CPA reviews and signs every return.

See the tax season operator

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